my 2008 mercury sable power steering rack failed after only 20,000 mile and sinc on 2008 Mercury Sable

my 2008 mercury sable power steering rack failed after only 20,000 mile and since the car at the time was over 3yrs old ford would not stand behind it and it cost me $1600.00 now a year later and a total of 32,000 mile the power steering pump went and once again the only thing that ford is offer me is discounts toward a new 2015 ford. I now have to spend another $825.00 and ford cant figure out why I don't want to buy another ford. what ever happen to customer service.vin 1MEHM43W38G610247

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